Terms & Conditions of Sale

Last updated: 3 September 2025

1. About us

Seller: AIVOMA INNOVATIONS LTD (trading as Gavori™)
Registered office: 1992 Davenport House, Bolton Road, 261 Bolton Rd, Bury, England, BL8 2NZ
Company No.: 10006513
VAT: Not VAT registered
Email: contact@gavori.co.uk

2. Scope

These terms apply to consumer purchases made on our website. Nothing in these terms limits your statutory rights under UK or EU consumer law.

3. Ordering

  • Your order is an offer to buy. We accept it by sending you an Order Confirmation.
  • We may refuse or cancel an order, for example if there is a pricing error, stock issue, or failed payment.

4. Pricing & Payment

  • Prices are shown in GBP/EUR and include all applicable charges (no VAT is charged as we are not VAT registered).
  • Delivery costs are shown at checkout.
  • Payment is taken through secure payment providers.
  • We may run fraud or security checks before accepting an order.

5. Delivery

  • We deliver to the countries shown at checkout.
  • Delivery dates are estimates only.
  • Risk passes to you once the goods are in your physical possession.

6. Returns & Right to Cancel

  • We offer a 30-day return period for most products, extended beyond the UK/EU statutory 14-day cooling-off period.
  • To cancel or return, notify us at contact@gavori.co.uk or use the Model Cancellation Form below.
  • You must return goods within 30 days of delivery.
  • We will refund the purchase price and standard delivery cost within 14 days of receiving the goods back (or evidence of return).
  • You are responsible for return costs unless we specifically offer free returns.

Exclusions (non-returnable):

  • Sealed goods unsealed after delivery that are not suitable for return due to health or hygiene reasons.
  • Personalised or made-to-order items.
  • Goods liable to deteriorate or expire quickly.
  • Sealed audio/video recordings or software once unsealed.
  • Digital content supplied other than on a physical medium once download/streaming has begun with your consent.

7. Faulty Goods

If goods are faulty, not as described, or do not meet contract requirements, you are entitled to remedies under UK/EU consumer law. Contact us for repair, replacement, or refund.

8. Returns Process

Email contact@gavori.co.uk to obtain a return authorisation and instructions. Returns should be sent to the address provided in the return instructions.

9. Complaints & Disputes

  • Please contact us first at contact@gavori.co.uk.
  • If we cannot resolve your complaint, UK consumers may use a certified Alternative Dispute Resolution (ADR) provider.
  • We are not obliged to use ADR, but will indicate if we agree to participate.

10. Governing Law

  • For UK consumers, English law applies and you may bring legal proceedings in your local courts.
  • EU consumers benefit from the mandatory consumer protection laws of their country of residence.

Model Cancellation Form

To: AIVOMA INNOVATIONS LTD, contact@gavori.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods/for the supply of the following service:

— Ordered on/received on: …………
— Name of consumer(s): …………
— Address of consumer(s): …………
— Signature of consumer(s) (only if this form is notified on paper): …………
— Date: …………

⚖️ This now satisfies UK Consumer Contracts Regulations (CCR 2013) and EU Consumer Rights Directive, while giving your customers an even stronger 30-day return window.

Do you want me to also draft a UK/EU-compliant Privacy Policy to go alongside this (mandatory for GDPR)?

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